Hi, I'm Jefri Karo Karo
I drive contact center performance from two angles: leading high-performing teams as a Manager, and building the Power Platform tools (apps, automation, dashboards) that make them excel.
My Professional Hub for Three Things
Bread & Letters is how I organize and share my expertise. It's not an agency—it's my platform for connecting leadership with technology.
1. My Professional Profile
My complete CV, career journey, and how I combine operations leadership with technical execution.
View Profile2. Automation & Consulting
Real Power Platform projects I've built: eLeave systems, quality bots, dashboards, and business tools.
See Projects3. Knowledge Sharing
Articles, tools, and eventually courses on automation, Power Platform, and career growth for professionals.
Read ArticlesFeatured Project
A glimpse into the kind of automation solutions I build
Contact Center eLeave & Attendance System
Built a complete leave management solution for 150+ agents. Automates approval workflows, syncs with shift schedules, and provides real-time visibility for managers—replacing manual spreadsheets and reducing admin time by 70%.
Ready to Connect?
Whether you're looking for operational leadership, Power Platform development, or just want to discuss automation ideas, I'd love to hear from you.
Typically respond within 24 hours